Privacy Policy for AquaHaven Aquariums

At AquaHaven Aquariums, we are committed to protecting your privacy. This Privacy Policy outlines the types of information we collect from you when you visit our website, how we use that information, and the steps we take to safeguard your data. By using our website, you agree to the terms outlined in this policy. We encourage you to read this policy carefully to understand our practices regarding your personal information.

Digital representation of data privacy with a shield icon

Information We Collect

We collect various types of information to provide and improve our services to you. This includes:

  • Personal Identifiable Information (PII): This includes information you voluntarily provide to us when you fill out forms on our website, such as your name, email address, phone number, and mailing address. This information is typically collected when you make an inquiry, request a quote, subscribe to our newsletter, or place an order.
  • Non-Personal Information: We automatically collect certain non-personal information when you visit our site, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This data helps us understand how visitors use our website and allows us to improve the user experience.
  • Cookies and Tracking Technologies: Like many websites, we use cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and personalize content. For more detailed information on how we use cookies, please refer to our Cookie Policy.

How We Use Your Information

The information we collect is used for various purposes to provide you with the best possible service and to operate our business effectively:

  • To Provide Services: We use your PII to fulfill your requests, process orders, provide customer support, and deliver the services you have requested, such as custom aquarium consultations or maintenance scheduling.
  • Communication: We may use your contact information to send you updates regarding your inquiries, service appointments, promotional offers, newsletters, and other relevant information about AquaHaven Aquariums. You can opt out of marketing communications at any time.
  • Improvement of Services: Non-personal information and data gathered through cookies help us analyze website traffic, identify popular content, and understand user behavior. This allows us to continuously improve our website, products, and services.
  • Personalization: We may use your information to personalize your experience on our website, such as displaying content or offers that are most relevant to your interests.
  • Legal Compliance: We may use and disclose your information as we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal processes; (c) to respond to requests from public and government authorities; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

Data Security

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include:

  • Encryption: Sensitive information (such as credit card data, if collected directly) is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers' database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
  • Access Control: We restrict access to your personal data to employees, contractors, and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations.
  • Regular Audits: We regularly review our information collection, storage, and processing practices, including physical security measures, to guard against unauthorized access to systems.
Abstract representation of secure data transfer with padlock and network lines

Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties without your consent, except as described below:

  • Service Providers: We may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. Examples include web hosting partners, payment processors, and email service providers.
  • Legal Requirements: We may release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
  • Non-Personal Data: Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Your Rights

You have certain rights regarding your personal data:

  • Access and Correction: You have the right to request access to the personal information we hold about you and to request corrections of any inaccuracies.
  • Opt-Out: You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in our emails or by contacting us directly.
  • Deletion: In certain circumstances, you may have the right to request the deletion of your personal data. Please note that we may need to retain certain information for record-keeping purposes or to complete transactions.
  • Objection to Processing: You may have the right to object to the processing of your personal data in certain situations.

Children's Online Privacy Protection Act (COPPA) Compliance

We are in compliance with the requirements of COPPA. We do not knowingly collect any information from anyone under 13 years of age. Our website, products, and services are all directed to people who are at least 13 years old or older. If we become aware that we have collected personal information from a child under the age of 13 without verifiable parental consent, we will take steps to remove that information from our servers.

Changes to Our Privacy Policy

AquaHaven Aquariums reserves the right to update or modify this Privacy Policy at any time. We will post any changes on this page, and the "Last Updated" date at the top of the policy will be revised. We encourage you to review this policy periodically to stay informed about how we are protecting the information we collect. Your continued use of our site after any modifications indicates your acceptance of the revised policy.

Contacting Us

If you have any questions regarding this Privacy Policy, you may contact us using the information below:

AquaHaven Aquariums

500 Pine St, Seattle, WA 98101

Phone: +1 (206) 284-1397

Email: info@aquahaven-usa.com

Business Hours: Mon-Fri: 9:00 AM - 5:00 PM PST, Sat-Sun: Closed